The user believes that the app will help them achieve a goal that they actually have, but New users do not yet have the vocabulary to understand the app. This means they'll often be painfully unaware of all of the goals that they are able to accomplish.
The app must communicate clearly to the user how the app relates to goals that the user already has. This is part of why I recommend products Use a badging system as a method of actionable user research, even if a badging system isn't ultimately implemented.
The user's vocabulary can grow in a few ways (list is not exclusive):
- User skill level increases over time so the user gains a new vocabulary.
- The app can show the user examples of the goals that they can satisfy that they didn't know they had. This tends to happen best when it comes from the community. Continuous onboarding can come from community